Experts in Networking, IT and Multisourcing

Multisourced Help Desks offer companies the ability to compete in the ever-changing technology landscape. The ability to grow faster than competitors will become a long-term advantage, enabled by the opportunity to increase the company’s flexibility. Multisourcing Solutions offer enhanced flexibility in a variety of ways, benefiting both your company and your customers. Multisourced Help Desks can increase the speed of business processes, enhance efficiency and reduce costs, all without affecting service levels.

• Opportunity to reduce fixed costs and to enhance ROI: Saving money is the most popular motivation for businesses to utilise Multisourcing. A Multisourced Help Desk is less expensive than hiring in-house employees and maintaining the Help Desk internally. It also significantly decreases the costs for trainings, premises, taxes etc. Cutting costs is a great benefit of Multisourcing Solutions and does not mean that companies’ services will suffer from relocating their Help Desks. Multisourcing vendors provide a highly productive, highly educated and trustworthy multilingual workforce. The solutions also create additional value by allowing the customer to choose their level of involvement in the day-to-day Help Desk activities.
• Focus on the core competencies of your company: Multisourcing Help Desk solutions enable companies to redirect their key IT employees to focus on their core activities, where they are able to invest more time and energy to improving their qualifications and developing and enriching essential external relationships with customers and partners. Every company has a limited number of human resources; therefore, your company needs to focus its key resources on providing services to customers.
• Single point of contact: Customers rely on their Help Desk to be easily accessible and to have a dedicated person or team who is easily available and who is familiar with the account. By using a Multisourced Help Desk your customers will have a dedicated and tailored team of professionals who have the skills and knowledge to handle any issue.
• 24x7x365 support: It can be expensive and difficult to maintain in-house, quality support, especially one that operates 24x7x365. A Multisourced Help Desk can provide round the clock support and enables you to eliminate the hassle of organising employees’ schedules, overtime pay, night work, legal requirements, etc.
• Lower risk: Multisourcing Help Desk solutions is a successful technique to expand competitiveness and minimise business risk because shifting functions to a Multisourcing provider also transfers the operational risk to that provider. There will be no threats due to planning, controlling, monitoring and regular reporting. Multisourced Help Desk services eliminate holiday, sickness and technical skills issues.
• Increased productivity and flexibility: Working with a Help Desk service provider increases the productivity and flexibility of a company. Expansive and unwieldy company structures are difficult to manage; as a result, they do not have the opportunity to respond to changes in a timely manner. Furthermore, a company would be able to expand faster if it is less constrained by large capital investments in people, equipment and premises that may take years to amortise, may become outdated or be a poor match for the company over time.
• Technical expertise: Multisourcing vendors focus on the activities they Multisource, therefore they have specific equipment, specialised certificates, knowledge and highly trained and experienced employees. Through these Help Desks, companies have access to experienced professionals and engineers who provide consulting, training, implementation, maintenance and support services 24x7x365. Specialised expertise enables tasks to be resolved quickly, more efficiently and with better quality. The expertise of Multisourced Help Desks allows your company to provide better service to your customers.
• Training systems: The training for in-house employees can take weeks, months or even years to deliver your customers the expert knowledge that they require. The expenditure in training and the amount of time this takes is extremely expensive. Multisourcing vendors provide trained and experienced staff and continuously invest money and time in their employees.
• Fast and efficient services: Multisourcing vendors provide fast, efficient, reliable and high quality service. Help Desk specialists are typically available 24x7x365 and issues are resolved according to Service Level Agreements.
• High-tech premises: Multisourcing vendors are able to provide high-tech premises with the latest infrastructure and security. Normally, Multisourced premises are located in low cost countries that can provide a multilingual, well-trained and highly educated work force.

ISG technology is one of the longest standing independent Networking & IT Services organisations in the UK. The Company is an expert in Multisourced Help Desk Services, providing support to well-known companies in the UK. Therefore, ISG technology can provide many solutions that can dramatically improve business and allows their customers to leverage the competitive edge by providing outstanding Help Desk solutions and customising services to meet their needs.