ISG technology’s Multisourcing (Outsourcing) Solutions provide our clients easy access to high quality, extremely productive, loyal, knowledgeable and trustworthy personnel. ISG technology is proud to offer a variety of packages that suit your organisation’s unique requirements, but also has the ability to create a customised service. Multisourcing allows the customer to choose how involved they would like to be, from full outsourcing to the creation of a dedicated EU based team that remains under the customer’s control.

The Multisourcing solutions are Nearshore - EU based services. Most non-customer facing services can be relocated and handled by ISG technology in our European Support Centre. Activities and services that can be transferred to ISG technology include:

•  IT Services– 24 x 7 Service Desk support, software development, network support services, remote assistance, virtualisation, server and data centre support services.
• Project Support Services– maintains communication with clients, monitors hardware, logging and data entry, document preparation and AutoCAD design, generating daily, weekly and monthly reports.

Multisourcing Solutions Contract Options

• “EURO Outsource” – Outsourcing 
• “EURO Source” – Dedicated Resources 
• “EURO Flex” – Build, Operate & Transfer 
• “EURO Share” – Shared Resources 

Customers using ISG technology’s Multisourcing Solutions benefit from significant cost savings of 30% to 40% on personnel costs and improve company flexibility, management controls whilst increase business process speed.

European Support Centre

For more information about ISG technology's European Support Centre, please watch the video below.