Details of IT Support Services

To complement our standard IT support services we can also deliver the following:

Dedicated helpdesk facility

Our helpdesk facility provides ready access to IT support services from our team of highly experienced, fully qualified and accredited systems engineers.

Some of the key features of this service are:

• Dedicated support line
• Optional 24/7 cover
• Telephone technical support
• Secure remote access diagnostics
• Multi qualified and accredited engineers
• Fault logging and monitoring database with customer web access portal
• Call reporting and trend analysis

Remote support

Obtaining assistance as quickly as possible is essential to all organisations. ISG offers remote assistance so that any issues can, if possible, be resolved without the need for an onsite visit. This ensures issues are resolved with minimal downtime.

Desktop support

Using a branch network that delivers UK wide coverage our highly skilled technicians can be at your premises; as and when you need them to be.

Server operating system monitoring and alerting

Remote monitoring increases network efficiency and productivity.  ISG can monitor your server environment and identify and address potential faults before they occur. Information is sent to technical engineers, possible failure points are addressed and server performance is maximised.

Some of the key features of this service are:

• Real-time server fault alerts
• Predictive fault management and pre-failure warranty for storage, memory and CPU
• CPU load and disk space monitoring
• UPS management and multi-server shutdown capabilities

Application Monitoring

Monitor the performance of various components of your applications and analyse issues quickly to ensure smooth operations.

LAN, WAN and VPN support

ISG offers a total network management service to address the design, implementation and management of all your communications.

Wireless network support

We have accumulated a wealth of experience in the design, installation, support and optimisation of wireless networks.

Server hardware monitoring

Remotely monitor your servers and storage hardware availability.  Information from all servers on the network – including CPU, memory, hard disk, SCSI device connection status and disk array status - can be collectively monitored.  This service also allows us to undertake server, virtualisation and storage capacity planning.

Server and systems administration

ISG provides the following server and systems administration services:

• Downtime response and system reboot
• Install, set-up, configure and maintenance of email, DNS, web and database servers
• File system management
• Daily back-up system maintenance
• Back-up restorations
• Installation and maintenance of common utilities and applications

Service pack and patch management

Service pack updates and patch management is essential to prevent vulnerabilities on your network. We are able to provide a comprehensive service to keep your infrastructure current and fully protected.

IT Security monitoring and updates

By integrating an IT security monitoring system into all aspects of your network, we can help you identify threats, isolate infections and respond to attacks in a coordinated way.

24/7 Coverage

 ISG offers extended office hours and 24/7 coverage options.

To contact ISG about our services please email: info@isg-technology.com