Service Desk Support Services
ISG technology’s Service Desk provides cost-effective solutions to support desk based and mobile computing. Activities can be broadly categorised as including:
- Call Handling- logging, reporting and management
- Major incident management
- Desktop and mobile PC Operating System support
- Applications support
- Security, Antivirus and SPAM protection
- Asset management
- Remote user support
- Secure backup and archiving
- Proactive maintenance
Benefits of Service Desk Support Services
- Opportunity to reduce fixed costs and to enhance ROI
- Access to highly productive, highly educated and trustworthy multi-lingual specialists
- Dedicated and tailored teams of professionals for a single point of contact
- True 24x7x365 support any time of the day or night