IT Support Services
With over 30 years experience as an end-to-end IT services supplier to major UK and international customers, ISG technology is recognised as a leading edge, quality IT services and support provider that has gained an enviable reputation for delivering service excellence and customer satisfaction.
ISG technology provides cost effective and high quality IT Support Services from their European Support Centre and where required in the UK. Working to defined Service Level Agreements, ISG technology ensures customer requirements are satisfied and surpassed whilst continuously improving the quality of services provided.
As a flexible, committed outsourcing partner, we consistently bring our clients measurable service improvements. We manage and transform existing services. We create and run completely new service infrastructures. Our extensive outsourcing capabilities and infrastructure enable us to step-up service efficiency, quality and flexibility, increase customer satisfaction and loyalty - all at an agreed and fixed cost.
Whether the requirement is the outsourcing of the entire IT infrastructure or the provision of first and second line support to free up existing IT support staff, we provide the skills and experience to help you. Our award winning multi-lingual IT Support Services are available 24x7x365. We realise that technology systems are critical for any business and by using pro-active monitoring techniques, we are able to resolve issues usually before the customer is aware that an issue has even occurred.
Recognising each of our customers is unique, we work with them to define and deliver a tailor-made, bespoke service that ensures all their requirements are satisfied.
IT Support Activities
ISG technology’s European Support Centre delivers a range of IT and non IT related support services including:
Benefits of IT Support Services
Outsourcing with ISG technology delivers results. It is a proven tool for improving business performance and transforming customer services.
Some of the key benefits of using ISG technology’s IT Support Services are:
- Opportunity to reduce fixed costs and to enhance ROI
- Access to highly productive, highly educated and trustworthy multi-lingual specialists
- Dedicated and tailored teams of professionals for a single point of contact
- True 24x7x365 support any time of the day or night