Case Study: A Leading Pharmaceutical Company
"Siemens Enterprise utilised the services of ISG technology on a number of key customers. I would be happy to endorse them as a preferred partner." Richard Harding, Senior Procurement Manager, Managed and Lifecycle Services, Siemens Enterprise Communications Limited	Our client is a leading pharmaceutical company that employs nearly 95,000 people worldwide. The Company has an excellent reputation developing innovative medicines and products that help millions of people around the world. Our client has 23 sites throughout the UK, as well as operations in the United States.
The Challenge
Implementing new technology to such a massive organisation can be difficult, especially when the project must be synchronised with the Company’s other location halfway across the world. ISG technology was chosen to handle the UK implementation and transition of a new data and call management system, while a separate company was chosen for the offices in the US. However, there needed to be communication between ISG technology and the other company,	to ensure that the processes and systems employed were to a single standard across the whole estate. When beginning this project, there was a minimal amount of documentation available to help with the transition to a new system. A challenge that ISG technology faced was the difficulty to gather all information into one location. To ensure a smooth transition, ISG technology  created a  transition  team,	which included technical managers, human resource professional, project managers and engineering/audit experts. ISG technology’s transition team provided a 60 point transition plan and a knowledge transfer plan, which included a TUPE roadmap and audited all 14 sites. This enabled ISG technology to establish what install base and equipment was available prior to the implementation and transition of the new system.
Solutions Delivered
ISG technology provided the pharmaceutical company with an extensive amount of savings. In addition, ISG technology delivered eight separate Moves and Changes (MAC) request systems that were brought under one system, Remedy, which is a call management system. The project commenced in June, with a completion date for the middle of December. All implementation plans for	the project were arranged by ISG technology’s transition team and the planning phase was completed by October. A pilot period of one week was planned for November to ensure superior performance. The pilot phase proved so successful and beneficial that both parties agreed to move the transition date up from December to the end of the one week pilot phase.	"A well defined programme organisation, together with appropriate reviews and reports was extremely successful in providing guidance on risks and issues from a strategic position." Siemens Comment on transition arrangements with ISG technology
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