|Case Study: A Leading Pharmaceutical Company|
"Siemens Enterprise utilised the services of
ISG technology on a number of key customers. I would be happy to
endorse them as a preferred partner."
Senior Procurement Manager,
Managed and Lifecycle Services,
Siemens Enterprise Communications Limited
Our client is a leading pharmaceutical company that employs nearly 95,000 people worldwide.
The Company has an excellent reputation developing innovative medicines and products that help millions of people around the world.
Our client has 23 sites throughout the UK, as well as operations in the United States.
Implementing new technology to such a massive organisation
can be difficult, especially when the project must be
synchronised with the Company’s other location halfway
across the world.
ISG technology was chosen to handle the UK implementation and transition of a new data and call management system, while a separate company was chosen for the offices in the US. However, there needed to be communication between ISG technology and the other company,
to ensure that the processes and systems employed were to a single standard
across the whole estate.
When beginning this project, there was a minimal amount of documentation available to help with the transition to a new system. A challenge that ISG technology faced was the difficulty to gather all information into one location.
To ensure a smooth transition, ISG technology created a transition team,
which included technical managers, human resource professional,
project managers and engineering/audit experts.
ISG technology’s transition team provided a 60 point transition plan and a knowledge transfer plan, which included a TUPE roadmap and audited all 14 sites. This enabled ISG technology to establish what install base and equipment was available prior to the implementation and transition of the new system.
ISG technology provided the pharmaceutical company with an
extensive amount of savings. In addition, ISG technology
delivered eight separate Moves and Changes (MAC) request systems
that were brought under one system, Remedy, which is a call
The project commenced in June, with a completion date for the middle of December. All implementation plans for
the project were arranged by ISG technology’s
transition team and the planning phase was completed by October.
A pilot period of one week was planned for November to ensure
The pilot phase proved so successful and beneficial that both parties agreed to move the transition date up from December to the end of the one week pilot phase.
"A well defined programme organisation,
together with appropriate reviews and reports was extremely
successful in providing guidance on risks and issues from a
Comment on transition
arrangements with ISG technology
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