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| Case Study: The Millennium Commission | ||
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"ISG technology assembled an excellent team
for our technical and business requirements. Both phases of the upgrade were
delivered on time." David Pointer, Head of Information Systems, The Millennium Commission |
Established in 1993, the Millennium Commission invested over £2 billion of
National Lottery money in buildings, environmental projects, celebrations and
individual community schemes across the UK to mark the third millennium.
In a bid to improve the Commission’s |
overall IT infrastructure and strategy, it sought an outsourced managed support service provider which would not only understand its technical requirements, but also its unique business needs and objectives. |
| The Challenge |
"We wanted improvements in the value for money of the outsourced approach and to
support a revised IT strategy. We also needed a solution that could adapt to
downsizing. The final choice of ISG technology was unanimous as they were keen to understand our business and technical needs. We were looking for a partner and ISG technology demonstrated this potential." David Pointer, Head of Information Systems, The Millennium Commission |
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The Commission was wound up by Parliament in 2001, however it still had a number
of projects to complete. Because of the unique nature of the organisation, it
required a cost-effective supplier that could work in close partnership with the
Commission, providing a managed IT support solution that could readily adapt to
the downsizing of the operation. Having previously suffered from poor service in this area, the Commission was |
committed to working with a quality supplier who would deliver a strong, secure and effective service as well as providing the necessary upgrades to the current IT infrastructure. | |
| Solutions Delivered | ||
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Chosen due to its understanding of both the business and technical needs of the
Commission, ISG technology implemented a domain upgrade from Windows NT to
Windows XP, and rolled out Office XP desktop applications across the
organisation. In addition, regular disaster recovery tests were implemented to
ensure that any errors in procedures were identified, noted and subsequently
eliminated.
Providing a complete managed support service for the Commission’s server infrastructure for over two years, the organisation could rest assured that the |
correct level of technical skills, personal involvement and shared
responsibility was invested in the service. The support provided reduced the
amount of time, effort and money needed to deal with server failures, resulting
in significant cost-savings to the organisation.
With all phases of the project delivered on time and in budget, feedback from the Commission was positive. Overall performance and user satisfaction levels increased considerably and the resulting IT infrastructure was robust, secure and efficient. |
"Our investment in our revised IT infrastructure and support has been successful.
We now have a much more robust, secure and efficient network. Performance is
considerably improved and the users’ feedback has been excellent."
David Pointer, Head of Information Systems, The Millennium Commission |
| Experts in Networking, IT Services and Multisourcing Visit: www.isg-technology.com Email: info@isg-technology.com Tel: 01784 485 200 | ||